Arrrrghhh!
Posted by Rebecca Mon, 21 Apr 2008 15:25:00 GMT
There is a certain gymnasium for a certain sport involving ropes and special shoes and rock faces and people trying to reach certain goals.
This certain gymnasium is located in a particular northerly location in the city of Austin.
This gym shall remain nameless, even though it has me severely pissed off.
It has severely pissed me off because of the following incident.
On March 10 I put in a membership cancellation request via email as required by the gym.
On March 14 I received an email stating that my request had been received and that I would also receive a cancellation confirmation at the beginning of April.
Fine.
April rolled around and I received no confirmation. In fact, I have yet to receive any confirmation and it’s the twenty-first of April.
On top of that, my account was automatically debited for the membership fee this month, the month in which my membership was supposed to be canceled and no fee was to be charged.
I’ve left about five voice messages with the president of said gymnasium, one message with an actual human being, and I’ve sent two additional email messages addressing this issue.
I haven’t even received a phone call or an email response to any of them, and most of these messages were sent three weeks ago.
If I have to go down there in person, all hell will break loose. The president, who by the way is the only person trained on the accounts, and who by the way is only in the gym three hours a day, needs to do every aspect of job, not just the fun parts.
I’m considering having my attorney call this place, not that it would do any good, but maybe it would get the attention of some people and this matter would be taken care of.
If I end up with another charge debited from account in May, I may blow a gasket.
My recommendation to you is to not join aid gymnasium, because if you ever have to move or need to cancel your membership for any other reason, you may find out that it is impossible.
